Customer Success Manager

3 weeks ago

Los Angeles, California, United States Phonexa Full time

Phonexa is a leading tracking and distribution solution that delivers the data you need to make strategic marketing decisions.

JOIN OUR TEAM?

Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded

We are one of Los Angeles Business Journal's 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company. At Phonexa, we believe that our success is built on the success of every one of our employees. To that end, here are just a few of the benefits we offer to all eligible employees:

This is an excellent opportunity for a professional to join a company that values and rewards dedication, hard work, team players

  • Medical, Dental, and Vision Insurance (100% paid a premium for employee and dependents)
  • Accrued vacation
  • Gym membership
  • Weekly office massages
  • Kitchen stocked with snacks, juices, and cereal bar
  • Weekly office lunches
  • Team building activities & company social events
  • Opportunity for professional growth within the company
  • Penthouse office suite with awesome views
  • Monthly Bonuses
  • Mentor Program

The Customer Success Manager is focused on ensuring healthy customer retention through proactive account management activities.

  • In collaboration with Sales, onboarding, and Product Management, this position provides visibility into customer feedback, issues, and stability.
  • The ideal candidate will have effective customer engagement skills with exceptional critical thinking capabilities.
  • This position functions as a trusted advisor to Phonexa's clients and requires a solid understanding of affiliate or performance marketing.
  • The Customer Success Manager reports directly to the VP of Onboarding & Customer Success.
  • Working in a fun and fast-paced environment, the candidate must be able to interact with multiple customers and juggle multiple projects throughout the day while tracking progress and delivering top-notch account management promptly.
  • At Phonexa, the Client Success team interacts closely with the Sales team to ensure our customers are wildly successful. This position can be based in our HQ in Glendale, CA office.

Responsibilities

  • Establish a trusted advisor relationship with customer stakeholders and executive sponsors to drive the value of Phonexa.
  • Develop a deep understanding of the platform features and solutions to ensure customers are leveraging the platform's functionality to its fullest potential.
  • Understand customer business goals and objectives to ensure that clients derive maximum value from their investments in Phonexa and fully utilize the services on an ongoing basis.
  • Monitor customer usage to track adoption, opportunities for optimization, expansion, and at-risk early warning signs.
  • Proactively engage with existing customers periodically to promote customer relationships and ensure satisfaction with our product.
  • Serve as the voice of our customers cross-functionally, providing feedback and insights internally.
  • Work closely with our sales, product, marketing, engineering teams to develop and prioritize the customer experience.

Qualifications

  • At least 2-years of customer success management in fast-paced work environments. Excellent client management skills with the ability to juggle multiple projects with minimal supervision.
  • Must be analytical, organized, and methodical with excellent communication skills.
  • Proficient knowledge of CRM and Google Apps (Drive, Docs, Sheets, Slides). HubSpot experience is a plus.
  • 1-year minimum experience working with SaaS Companies.
  • Bachelor's degree.

Phonexa is an equal opportunity employer that embraces and promotes diversity in the workplace.

Phonexa is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their race, sex, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, genetics, or any other status protected by state or federal law. Zero Parallel expressly prohibits any form of employee harassment or discrimination on the basis of any such protected status.

Phonexa provides equal employment opportunities to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This policy is intended to comply, and Phonexa so complies, with applicable state and local laws governing nondiscrimination in employment.

We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local law requirements, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

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