Customer Success Associate Manager
2 weeks ago
1. Enhance sales performance across various regions by implementing effective sales strategies based on market analysis.
2. Develop customer-centric sales strategies by understanding the specific needs of clients in each area.
About Samsung Ads
Associate Customer Success Manager
Samsung Ads, a division of Samsung Electronics, utilizes proprietary insights from real-time TV viewing behaviors to connect brands with consumers through targeted advertising. We collaborate with brands, agencies, and content creators to offer distinctive advertising solutions on our Smart TV platform and through cross-device programmatic offerings.
Our unique first-party data enables brands to engage with their audiences as they navigate content across various devices, including desktops, mobiles, tablets, and Smart TVs. The Samsung Ad platform provides exceptional audience targeting, driven by three essential elements: extensive first-party audience data, advanced data science capabilities, and secure cross-device ad inventory.
Position Opportunity
Samsung Ads is seeking dynamic individuals to support our expanding team. The ideal candidate will be an effective communicator with strong multitasking abilities. If you are detail-oriented and excel in a performance-driven sales environment, this role may be a great fit for you.
The Associate Customer Success Manager will be tasked with creating support materials for advertisers and overseeing the internal processes throughout the campaign lifecycle. Familiarity with digital advertising and its integration with traditional advertising is essential. Proficiency in Excel and PowerPoint is required.
This position will align closely with our sales strategy and is a contracted role with potential for extension.
3-4 years of experience is preferred; experience in media planning or buying is advantageous.
Key Responsibilities
- Assist the Client Solutions Management team in achieving advertisers' campaign objectives (both pre and post-sales).
- Oversee the internal RFP process, ensuring that timelines and objectives are met.
- Collaborate across various departments (Ad Operations, Inventory, Marketing, Finance, etc.) to ensure effective campaign execution.
- Gain a comprehensive understanding of Samsung Ads products and sales offerings.
- Work alongside the dedicated Client Solutions Manager to monitor proposals, assess post-campaign performance, and manage billing.
- Establish processes to enhance efficiency while collaborating with the CSM leadership team.
- Excellent verbal and written communication skills.
- Ability to manage multiple stakeholder needs while adhering to deadlines.
- Direct and consistent communicator.
- Process-oriented with outstanding organizational skills.
- Self-motivated and driven to achieve success.
- Team-oriented: takes full responsibility for assigned tasks and values adherence to deadlines.
- Attention to detail and pride in the quality of work produced, recognizing its impact on the business.
The expected salary range for this position is between $85,000 and $95,000, determined by relevant skills, experience, and comparisons with other employees in similar roles.
At Samsung, we are committed to fostering an inclusive culture and a diverse workforce. We strive to create a global team where everyone feels valued and has equal opportunities, empowering our talent to be their authentic selves. Together, we are working towards a better future for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are dedicated to employing a diverse workforce and providing Equal Employment Opportunity for all individuals, regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, disability status, or any other characteristic protected by law.
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