Service Coordinator

4 weeks ago

Portsmouth, Virginia, United States Liberty Military Housing Full time
About Liberty Military Housing

Liberty Military Housing is a company that provides military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals who bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another.

Job Summary

We are seeking a Service Coordinator to assist with the resident move in/move out process of a multi-family residential community. As a Service Coordinator, you will be responsible for scheduling and conducting home inspections, ordering and scheduling vendor services, and maintaining and monitoring make-ready boards to ensure work is accurately distributed and meets completion time lines.

Responsibilities
  • Schedule and conduct home inspections as it relates to the move in/move out process, including pre-move in/pre-move out, and final inspections.
  • Assist with the ordering and scheduling of vendor services.
  • Maintain and monitor make-ready boards to ensure work is accurately distributed and meets completion time lines.
  • Work in conjunction with the maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
  • Provide residents with any charges related to move out/final inspection results.
  • Create purchase orders for all vendor maintenance services and products (i.e. paint, flooring, etc.).
  • Generate work orders for make readies and other maintenance service requests.
  • Assist with the closing of work orders/tickets once work is completed.
  • Schedule and monitor water intrusion which includes communicating to residents, follow up and 3-day notices.
  • Resident follow-ups after services are rendered/completed.
  • Promote positive resident relations by ensuring resident concerns and requests are responded to in a timely manner to ensure resident satisfaction.
  • Address and follow up on customer service concerns from Satisfacts survey.
  • Assist with maintaining systems and logs (Keytrak, pest control, vendor/product logs, etc.).
  • Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
  • Assist with the distribution of correspondence/notices (3-day notices, move out charges, water intrusion, other important resident notices that pertain to maintenance services, etc.).
  • Participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMHs quality standards.
Qualifications
  • 1-2 years experience in residential property management or customer service role preferred.
  • Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
  • Proficiency in personal computer skills, keyboard, internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
  • Effective communication and interaction with customers, vendors, management, co-workers, sufficient to exchange or convey information and to give and receive work direction.
  • Strong service and interpersonal skills.
  • Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
  • Must possess a positive and professional demeanor in all interactions, under all circumstances.
  • Ability to operate a motor vehicle (valid license required).
  • Must be available to work a flexible schedule, including weekends, off-hours, and emergencies as required.
  • Knowledge of OSHA laws and regulations.
  • Ability to travel to other regional locations for work, training, meetings and other work-related activities.
  • May require use of a personal/company vehicle or electrical cart.
  • Must be able to meet the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees.
What We Provide
  • Medical/Dental/Vision Insurance*.
  • Life and AD&D Insurance.
  • 401k Retirement Plan w/company match.
  • Employee Stock Ownership plan.
  • Incentive Bonus Program.
  • 10 Paid holidays per year.
  • 40 hours Paid Sick Leave per year**.
  • 80 hours Paid Vacation per year**.

Medical/Dental/Vision insurance eligible after 30 days of full-time employment.

**Vacation and sick time are based on the employee's hire date.

Pay Range $18.00 - $27.00 Hourly

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