Commercial HVAC Service Coordinator

3 days ago


Portsmouth, Virginia, United States Carrier Full time
Job Title: Commercial HVAC Service Coordinator

We are seeking a highly skilled Commercial HVAC Service Coordinator to join our team. As a key member of our service operations team, you will be responsible for dispatching and scheduling technicians to ensure timely and efficient service delivery to our customers.

Key Responsibilities:
  • Schedule and dispatch technicians to optimize service delivery and minimize downtime
  • Manage prioritization of repairs and optimize technician-assigned routes to align with job requirements
  • Partner with the Service Manager and Service Operations Lead to prepare a bi-weekly technician schedule
  • Proactively distribute work orders for jobs daily
  • Adhere to scheduling guidelines and work order priority to manage the schedule
  • Assist with the management and recording of non-productive technician time
  • Support the accounts receivable team with the reconciliation of past-due invoices
  • Reconcile technician expenses with work orders after project completion
Requirements:
  • High School Diploma or equivalent
  • 1+ years of basic computer skills
  • 3+ years of customer service experience
Preferred Qualifications:
  • Bachelor's degree in a related field
  • 2+ years of relevant HVAC service industry experience
  • Strong experience in Microsoft Office Suite, Salesforce, and SAP
  • Experience dispatching and scheduling technicians

Carrier is an equal opportunity/affirmative action employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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