Home Service Technician

3 days ago


Washington, Washington, D.C., United States OtterBase Full time
About the Role

OtterBase is seeking a highly skilled Home Service Technician to join our team. As a Field Services Technician, you will be responsible for providing excellent customer service and ensuring top product performance.

Responsibilities:

  • Travel to customer locations to perform maintenance and repair services
  • Conduct technical analysis and specialized repairs on various electronic and household appliances
  • Identify problems, assess their severity, document findings, and decide on repair or replacement options
  • Complete paperwork and perform accurate data entry
  • Prioritize next-day service calls by gathering essential information to aid in problem diagnosis before visiting the customer's location
  • Meet or exceed company productivity and efficiency targets

Requirements:

  • At least 1 year of experience in a technical role
  • Experience in repairing large appliances such as refrigerators, stoves, washing machines, dryers, and air conditioning units
  • Ability to analyze, diagnose, repair, and document product/system issues
  • Familiarity with power tools, hand tools, and diagnostic testing equipment
  • Basic computer skills and proficiency in software applications
  • Valid driver's license in good standing (no DUIs within the past 7 years)
  • Willingsness to obtain EPA certification
  • Ability to meet physical demands including lifting up to 50 pounds

Compensation: $42,000 - $58,000 annually, based on location and experience



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