Automotive Service Representative

6 days ago


Chantilly, Virginia, United States Pohanka Automotive Group Full time
About the Role

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at the Pohanka Automotive Group. As a key member of our service team, you will be responsible for delivering exceptional customer experiences and ensuring the highest level of satisfaction with our services.

Key Responsibilities
  • Greet customers promptly and obtain necessary information
  • Clearly report vehicle symptoms and recommend necessary maintenance
  • Prepare accurate estimates and communicate with customers throughout the process
  • Monitor progress and ensure timely completion of repairs
  • Verify invoices and explain completed work to customers
Requirements
  • Proven track record of achieving exceptional customer satisfaction
  • Experience as a Service Advisor or related role is a plus
  • Excellent communication and interpersonal skills
  • Positive attitude and energy level
  • Personal and professional integrity
About Us

The Pohanka Family of Dealerships is a leading automotive group in the Washington DC Metro area, with a rich history dating back to 1919. We are committed to providing a collaborative and supportive work environment, where our team members can grow and develop their skills.

We offer a comprehensive benefits package, including medical, dental, and 401K plans, as well as opportunities for professional development and career advancement.



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