Service Desk Manager

4 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Roseman University of Health Sciences Full time
About Roseman University

Roseman University of Health Sciences is a non-profit, private institution dedicated to shaping the future of healthcare education. With campuses in Henderson and Summerlin (Las Vegas), NV, and South Jordan, UT, we're committed to serving diverse communities.

Position Summary

As the Service Desk Manager, you'll play a pivotal role in supporting the Director or Assistant Director of Library Services in the dynamic daily management of our campus library and the Roadrunner Outfitter. You'll lead a passionate team at the library service desk, overseeing circulation and technology lending, while ensuring exceptional service for all patrons.

Key Responsibilities
  • Manage all the functions of the library service desk, including opening and closing the library, circulating materials via the integrated library system, assisting users in locating and using resources, troubleshooting equipment issues, shelf maintenance, keeping statistics, and monitoring the library space
  • Hire, train, and supervise library student workers and library assistants
  • Manage the day-to-day operations of the Roadrunner Outfitter, including interacting with customers, processing orders, taking inventory, and restocking merchandise
  • Coordinate service desk coverage during all operating hours and manage the service desk calendar
  • Maintain leisure reading collection, reserves collection, and circulating technology
  • Implement and enforce policies and procedures related to the library service desk, including communicating changes and training other staff
  • Resolve library borrower issues, including determining when a situation warrants making an exception to established protocols and when replacement fees are warranted for damaged or lost materials
  • Create and maintain library displays, signs, and other visual communication projects
  • Contribute to the planning and organization of library programs and outreach events in-person and online
  • Serve as the person in charge when the Director or Assistant Director of Library Services is not on campus
Qualifications
  • High school diploma, 3 years of library work experience required, or any combination of education, experience, and training that provides the following knowledge, skills, and abilities
  • Experience providing exceptional customer service
  • Management experience preferred
Why Join Roseman University?

At Roseman University, we're passionate about creating a vibrant and supportive community for everyone who walks through our doors. Our innovative Six-Point Mastery Learning Model is not just a framework - it's the key to equipping our graduates with the skills and confidence to shine in their careers. When you join our team, you're not just taking on a job - you're becoming a crucial part of a mission to drive growth, success, and transformation.

What We Offer
  • Medical, dental, vision plans to cover a variety of options
  • Retirement matching up to 7.5%
  • Employee Assistance Programs, including mental health services
  • Generous vacation and sick leave for a phenomenal work-life balance
  • Paid holidays
  • And additional employer-paid benefits

Roseman University is an Equal Opportunity Employer.


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