Customer Service Ambassador
4 weeks ago
Overview:
Drybar Shops is seeking a highly skilled and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, managing shop flow, and ensuring a positive experience for all guests.
Key Responsibilities:
- Provide exceptional customer service to all clients, ensuring a positive and welcoming experience.
- Manage shop flow, including organizing and executing client appointments, and ensuring timely communication with team members.
- Serve as subject matter expert in reservation systems, ensuring accurate and timely recording of client information.
- Maintain highest degree of ethics when handling client payments and stylist tips/commissions.
- Assist with the cleanliness of the shop, ensuring the utmost care and attention to detail.
- Assist stylists with their needs to improve efficiency and productivity.
Requirements:
- 1+ years of experience in a fast-paced, customer service environment.
- Previous experience with point-of-sale systems strongly preferred.
- Promote a professional and brand-appropriate image, setting the tone for a positive shop atmosphere.
- High school diploma required.
What We Offer:
- Competitive hourly wages, plus retail bonuses and referral incentives.
- Medical, dental, and vision benefits for all employees.
- Complimentary access to the Vidal Sassoon online membership program for continued education.
- Opportunities for advancement and professional growth.
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