Customer Service Ambassador

2 weeks ago


ChampssurYonne, Bourgogne-Franche-Comté, United States Drybar Shops Full time

Overview:

Drybar Shops is seeking a highly skilled and customer-focused Receptionist to join our team. As a Receptionist, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service, managing shop flow, and ensuring a positive experience for all guests.

Key Responsibilities:

  • Provide exceptional customer service to all clients, ensuring a positive and welcoming experience.
  • Manage shop flow, including organizing and executing client appointments, and ensuring timely communication with team members.
  • Serve as subject matter expert in reservation systems, ensuring accurate and timely recording of client information.
  • Maintain highest degree of ethics when handling client payments and stylist tips/commissions.
  • Assist with the cleanliness of the shop, ensuring the utmost care and attention to detail.
  • Assist stylists with their needs to improve efficiency and productivity.

Requirements:

  • 1+ years of experience in a fast-paced, customer service environment.
  • Previous experience with point-of-sale systems strongly preferred.
  • Promote a professional and brand-appropriate image, setting the tone for a positive shop atmosphere.
  • High school diploma required.

What We Offer:

  • Competitive hourly wages, plus retail bonuses and referral incentives.
  • Medical, dental, and vision benefits for all employees.
  • Complimentary access to the Vidal Sassoon online membership program for continued education.
  • Opportunities for advancement and professional growth.


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