Customer Success Specialist

3 weeks ago

Nashville, Tennessee, United States IDEXX Laboratories Full time
About the Role

We are seeking a highly skilled Customer Success Specialist to join our Greenline Software team. As a key member of our team, you will be responsible for providing exceptional customer support and ensuring the successful implementation of our software solutions.

Key Responsibilities
  • Develop a deep understanding of our customers' veterinary products and provide clear guidance on the utilization of the Greenline program.
  • Ensure customer practice management software is configured correctly and identify invoice issues to support customers during corrective processes.
  • Document and track customer support cases, achieving weekly personal and team targets.
  • Provide quality support to customers in a professional and timely manner, ensuring ongoing customer satisfaction and strong customer relationships.
Requirements
  • High School diploma or equivalent combination of education and experience required; Associate degree, Bachelor's degree or equivalent preferred.
  • High quality customer-facing interpersonal skills, with experience working with customers and maintaining good customer relationships, preferred.
  • Technical record-keeping management skills, reasoning and analytical skills to resolve issues, phone skills, and attention to detail.
  • Ability to work independently and as part of a team, with organized and multi-tasking skills.
What We Offer
  • Hourly pay of $18-$21 per hour.
  • Opportunity for annual cash bonus.
  • Health, dental, and vision benefits day-one.
  • 5% matching 401k.
  • Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and more.
About IDEXX

We are proud of the work we do because our work matters. As an innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

We value a diverse workforce and workplace and strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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