Restaurant Operations Manager

3 weeks ago


Baltimore, Maryland, United States McAlister's Full time
Job Summary:

The Team Leader plays a vital role in the success of McAlister's by assisting in the daily operations of the restaurant. This includes supervising team members, ensuring high standards of food quality, service, cleanliness, safety, and sanitation are maintained.

Key Responsibilities:

• Provide supervision during assigned shifts to ensure a positive guest experience.
• Manage both front-of-house (FOH) and back-of-house (BOH) shift responsibilities to help control labor costs and maintain daily operations.
• Monitor speed of service to ensure a seamless guest experience.
• Assist with guest comments and complaints, escalating issues to management when necessary.

Additional Responsibilities:

• Assist in the ongoing training of team members, including new hires and existing staff, to ensure company procedures and processes are followed.
• Encourage adherence to uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Requirements:

• High School Diploma or equivalent.

Job Type:
Hourly

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