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Client Operations Project Coordinator
2 months ago
Position Overview
We are seeking a dedicated member for our hybrid Operations and Client Services team, who will play a pivotal role in effectively overseeing client engagements from initial data collection to final delivery. The ideal candidate will leverage a blend of operational expertise and consultative skills to foster strong client relationships and drive successful outcomes. Candidates should possess leadership capabilities and a solid background in E-Discovery to adeptly manage various requests, utilize diverse resources, and ensure favorable client results in a dynamic environment.
Key Responsibilities:
- Serve as the primary contact for daily inquiries from multiple stakeholders on various projects, escalating issues to Project Managers as needed.
- Prepare processing work requests for tasks such as data processing, promotions, and third-party loads, managing these tasks from initiation to completion.
- Collect, review, and organize client data for processing.
- Execute data processing using the Relativity Processing application, ensuring quality control and troubleshooting any processing issues.
- Utilize Relativity Integration points to promote data and manage data loading with the Import/Export application.
- Collaborate with internal Technology Teams to troubleshoot and provide routine support for Relativity Processing and related loading requests.
- Use available time to assist the Client Services department with routine client inquiries.
- Accurately interpret client requirements and instructions, effectively communicating directives to operational teams and providing consultation when necessary.
- Aid in resolving any client issues related to delivered or hosted data.
- Track and report on the status of client projects across various departments and directly with clients.
- Work in tandem with the client services team and operations management to ensure timely handling of client requests.
- Provide consultative guidance to clients regarding processing, loading, and production matters.
- Support the Client Services Manager in assessing team capacity and distributing tasks internally.
- Establish a feedback mechanism to gather real-time client insights, promoting continuous enhancement of product functionality and usability.
Required Qualifications:
- Minimum of 3 years of experience in project management or client services within an E-Discovery vendor, law firm, or corporate environment.
- Proficient in using Relativity with minimal supervision.
- Strong multitasking abilities and effective time management skills.
- Excellent technical skills, computer proficiency, exceptional planning and organizational capabilities, and meticulous attention to detail.
- Superior communication skills are essential, as our clients include project managers and attorneys. Candidates should have a solid understanding of the legal services sector and the ability to communicate effectively with legal professionals.
- We are looking for an exceptional candidate for this distinctive role.
- Strong oral and written communication skills that convey a confident leadership presence.
- Proven track record in managing multiple concurrent projects successfully.
- Willingness to learn about the latest applications, including enhancements to Relativity.
Preferred Qualifications:
- High technical proficiency with database software, text editors, and review platforms.
- Advanced knowledge of Relativity Processing.
- A bachelor's degree is preferred.
- Familiarity with Relativity functionalities, including Fields, Choices, Views, Layouts, RDC (Relativity Desktop Client) – Import/Export, Searching, STRs (Search Term Report), and Imaging/OCR Sets, analytics.
- RCA/Analytics/Processing certifications are preferred.
- Highly organized with the ability to monitor and document the progress of multiple processes.
- Availability to work extended hours as necessary during peak project loads.
- Excellent customer service, interpersonal, and communication skills.
- Ability to manage multiple tasks with thorough follow-through, professional communication, and attention to detail.
- Proven ability to thrive in a collaborative team environment.
Work Environment:
- Availability for on-call work during the week and occasional weekends.
Compensation:
The compensation range for this position is $79,865.20 annually and may include eligibility for an annual bonus. Actual compensation will be determined based on the individual's location, skills, experience, and qualifications.
Equal Opportunity Employment:
Epiq is committed to complying with all applicable equal employment opportunity laws and making all employment decisions without unlawful regard to any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expression, transgender status, marital status, age, national origin, genetic information, citizenship, physical or mental disability, veteran status, or any other protected status. Epiq actively promotes affirmative action for minorities, women, covered veterans, and individuals with disabilities.
