Network Resolution Specialist
6 days ago
Job Overview
We are seeking a highly skilled Senior Escalation Engineer to join our team at Amazon. This critical role involves handling complex technical issues, particularly those that are challenging to reproduce in the field.
Key Responsibilities
- Enhance whole home connectivity for eero products.
- Solve connectivity issues with comprehensive solutions.
- Optimize networking subsystems in OS kernels for better WiFi performance.
- Implement protocols for efficient mesh network management.
- Debug and optimize kernel-level system performance for stability.
- Improve integration of wireless drivers, firmware, hostap, and applications.
- Lead enhancements in testing procedures.
- Collaborate with OS, mobile, and cloud teams to deliver features.
Requirements
- Comprehensive understanding of networking concepts, including but not limited to DHCP, DNS, WiFi, Ethernet, and network security protocols.
- Demonstrated ability to root cause and resolve complex, hard-to-reproduce issues in the field.
- Prior experience in an escalation role or similar customer support function.
- Proven ability to work collaboratively with engineering teams to resolve issues.
- Excellent written and verbal communication skills for effective issue tracking and resolution reporting.
Preferred Qualifications
- Experience in developing or improving tooling for better escalation management.
- Interest in growing this role into a team leadership position as the function expands.
- A strong focus on customer satisfaction and experience.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Relevant certifications (e.g., CWNA, CCNA, CompTIA Network+) are a plus.
Amazon's Commitment to Diversity and Inclusion
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
-
UNIX Systems Infrastructure Specialist
2 weeks ago
Sunnyvale, California, United States NR Consulting Full timePosition: UNIX Systems Infrastructure Specialist Company: NR Consulting Type: Contract Duration: Long Term Overview:The IT Infrastructure team at NR Consulting is dedicated to delivering robust compute, storage, and cloud solutions for various enterprise needs, including life-cycle environments and customer-facing applications.Role Summary:The UNIX...
-
Senior Connectivity Support Engineer
2 weeks ago
Sunnyvale, California, United States Amazon Full timeJob ID: | Services LLCWe are seeking a Senior Network Escalation Specialist to become a vital member of our team at eero. The ideal candidate will possess a strong enthusiasm for networking, along with an extensive knowledge of Ethernet, network security protocols, WiFi, and overall networking principles.This position plays a crucial role in managing...
-
IT Infrastructure Specialist
1 week ago
Sunnyvale, California, United States Chipton-Ross Full timeChipton-Ross is seeking a skilled IT professional to join our team as a Systems Administrator. This role offers the opportunity to contribute to a dynamic environment focused on maintaining and enhancing critical IT infrastructure.Responsibilities:Ensure the security, stability, and performance of computer systems and networks.Implement and manage operating...
-
Quality Assurance Specialist
1 day ago
Sunnyvale, California, United States JBL Resources Full timeJob DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team at JBL Resources. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and compliance of our products and manufacturing processes.Key Responsibilities:Quality System Management: Develop and implement quality systems, processes, and...
-
People Services Specialist
1 month ago
Sunnyvale, California, United States Intuitive Surgical Full timeJob DescriptionPrimary Function of Position:As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs, policies, and processes to ensure HR service delivery is timely and efficient. The People Services Specialist is responsible for completing a variety of tasks to support the daily operations of...
-
Partnership Growth Specialist
2 weeks ago
Sunnyvale, California, United States IntelliPro Group Inc. Full timeBusiness Development SpecialistIntelliPro Group Inc. is a prominent organization dedicated to connecting talented individuals with exceptional career opportunities. We are currently in search of a **Business Development Specialist** to enhance our team.The ideal candidate should possess **5 to 10 years** of substantial experience in business development,...
-
SAP Transportation Management Specialist
2 weeks ago
Sunnyvale, California, United States TalentBurst, an Inc 5000 company Full timePosition Title: SAP Transportation Management SpecialistCompany: TalentBurst, an Inc 5000 companyJob Overview:We are seeking a highly skilled SAP Transportation Management (TM) Specialist to provide expert guidance and support in the implementation and optimization of our SAP TM solutions. The ideal candidate will possess a deep understanding of...
-
Cybersecurity Specialist
3 days ago
Sunnyvale, California, United States Lockheed Martin Full timeAbout the RoleThis is a challenging and rewarding opportunity to join Lockheed Martin as a Cybersecurity Specialist. As a key member of our team, you will play a critical role in securing our information systems and protecting our customers' sensitive data.Key ResponsibilitiesSupport day-to-day information system security operations, including hardware and...
-
Cybersecurity Specialist
1 week ago
Sunnyvale, California, United States Lockheed Martin Full timeAbout the RoleWe are seeking a highly skilled Cybersecurity Specialist to join our team at Lockheed Martin. As an Information Systems Security Officer, you will play a critical role in ensuring the security and integrity of our information systems.Key ResponsibilitiesSupport Day-to-Day Information System Security OperationsImplement and maintain hardware and...
-
Information Technology Specialist
2 weeks ago
Sunnyvale, California, United States IDEC Corporation Full timeJob OverviewPosition Summary: The IT Specialist is responsible for overseeing and managing computer systems and peripheral devices to ensure efficient data processing. This role is crucial for the implementation and maintenance of the organization's IT infrastructure.Key Responsibilities:Act as a communication bridge between IT departments in the USA and...
-
Procurement Specialist
6 days ago
Sunnyvale, California, United States Juniper Networks Full timeJob Summary:Juniper Networks is seeking a highly skilled Supply Chain Specialist to drive efficiency, automation, and expansion of processes, capabilities, and efficiencies of Direct Order Fulfillment (DOF) and/or HUB site(s). The ideal candidate will explore, propose, and drive synergies across functions, sites, and CMs in support of Customer Experience in...
-
Lead System Validation Specialist
2 weeks ago
Sunnyvale, California, United States AG Consulting Partners Full time*We are eager to expand our team and are particularly interested in candidates based in Sunnyvale, CA. This position is exclusively available for individuals who are 1099 independent contractors or operate through LLCs.*As a Lead System Validation Specialist at AG Consulting Partners, your daily responsibilities may include:Conducting validation and...
-
Cloud Training Specialist
2 weeks ago
Sunnyvale, California, United States Alibaba Cloud Full timePosition Overview:As a Cloud Training Specialist, you will be responsible for delivering comprehensive training programs to customers and partners utilizing diverse instructional methodologies. This includes both in-person and virtual learning environments, as well as hands-on labs.Key Responsibilities:• Facilitate training sessions for clients and...
-
IT Support Specialist
2 weeks ago
Sunnyvale, California, United States Tekfortune Inc Full timeTekfortune Inc. is a dynamic consulting organization focused on permanent, contract, and project-based staffing solutions for top-tier companies across various sectors. In today's rapidly evolving economic environment, remote recruiting and telecommuting are essential for the future workforce. Our staffing professionals are dedicated to connecting you with...
-
Campus Support Specialist
7 days ago
Sunnyvale, California, United States BASIS Independent Schools Full timeCampus Support SpecialistCompany Overview:BASIS Independent Schools is a prominent network of private, secular educational institutions dedicated to delivering exceptional academic experiences for students from PreK-12. We pride ourselves on fostering a culture of high standards, self-reliance, and accountability, ensuring that our students achieve...
-
Mandarin IT Support Specialist
2 weeks ago
Sunnyvale, California, United States Intellipro Group Full timePosition: IT Support Engineer (Mandarin)Location: RemoteEmployment Type: ContractCompensation: $40 - $49 per hourJob Overview:We are seeking a proficient IT Support Engineer who is fluent in Mandarin to facilitate communication with our teams in China. The ideal candidate will play a crucial role in enhancing our IT service delivery through effective...
-
Storage Automation Specialist
2 days ago
Sunnyvale, California, United States Systems Integration Solutions Full timeJob Summary:We are seeking a highly skilled Storage Automation Specialist to join our team at Systems Integration Solutions. As a key member of our data center operations team, you will be responsible for automating operational tasks for Enterprise Storage platforms in a data center environment.Key Responsibilities:Develop tools that interact with attached...
-
Electrical Power Systems Specialist
1 week ago
Sunnyvale, California, United States 347 Group, Inc. Full timeJob OverviewWe are seeking an Electrical Power Systems Specialist to support our operations.Key ResponsibilitiesRespond to urgent RT SCADA inquiries from operational teams, including Work Order requests from field personnel and communication specialists.Deliver technical guidance and solutions for the development, testing, commissioning, and upkeep of RT...
-
Mechanical Assembler Specialist
2 weeks ago
Sunnyvale, California, United States Northrop Grumman Full timeJob Overview - MECHANICAL ASSEMBLER SPECIALISTPosition ID: MECHANICAL ASSEMBLER SPECIALISTLocation: United States-CaliforniaCitizenship Requirement: YesRelocation Assistance: Not availableClearance Requirement: NoneShift: VariousTravel: NoneJob Category: Manufacturing and ProductionPosition Summary:At Northrop Grumman, we are dedicated to advancing missions...
-
Strategic Briefing Specialist
2 weeks ago
Sunnyvale, California, United States netPolarity, Inc. (Saicon Consultants, Inc.) Full timeCompany: netPolarity, Inc. (Saicon Consultants, Inc.)Position Overview:We are seeking a Strategic Briefing Specialist to join our team. This role is essential for crafting and executing impactful briefing agendas tailored for high-level stakeholders within a technology-focused environment.Key Responsibilities:Experience Requirement: A minimum of 3-5 years in...