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Front Desk Agent

2 months ago

Albuquerque, New Mexico, United States Stanford Hotel Group Full time

Job Summary

The Stanford Hotel Group is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities

  • Welcome and register guests in a timely and efficient manner, providing accurate information and resolving any issues that may arise.
  • Process guest transactions, including check-ins, check-outs, and room assignments.
  • Respond to guest inquiries and resolve any complaints or concerns in a professional and courteous manner.
  • Upsell and promote hotel services and amenities to guests.
  • Collaborate with other hotel departments to ensure seamless guest service and resolve any issues that may arise.
  • Perform administrative tasks, such as data entry and record-keeping, to ensure accurate and up-to-date guest information.

Requirements

  • High school diploma or equivalent required; some college preferred.
  • 1-2 years of customer service experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills and knowledge of hotel software systems.

Preferred Qualifications

  • Previous experience in a front desk or guest services role.
  • Knowledge of hotel operations and procedures.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.