Technical Resource Specialist

4 weeks ago

Lake Oswego, Oregon, United States U.S. Pipe Full time
Role Overview

U.S. Pipe is seeking an experienced Technical Resource Engineer to join our team.

About the Role

This position involves consulting with owners, owner's representatives, and customers regarding technical matters concerning product application, construction specifications, installation procedures, customer complaints, and other services required to promote the company's products and maintain end-user satisfaction.

Main Responsibilities
  • Drives specification inclusion and product promotion through presentations to engineers, municipalities, contractors, and owners.
  • Supports sales staff in promoting U.S. Pipe products.
  • Performs field investigations on an as-needed basis of customer complaints when the company's product fails to meet customer expectations, making recommendations for remedial action to resolve the source of dissatisfaction.
  • Makes financial settlement recommendations for customer damage claims.
  • Consults with owners and owner's representatives concerning the proper application of the company's products and assists in drafting project specifications incorporating ANSI, AWWA, ISO, and other applicable standards.
  • Assists in designing product systems to meet specific project needs, incorporating ANSI, AWWA, DIPRA, ISO, and other applicable design procedures.
  • This consultation may involve corrosion effects and prevention of the company's products.
  • Provides guidance to customers (including distributors, contractors, and owner's personnel) on proper application, assembly, and installation of the company's products.
  • Trains installation personnel in proper assembly and installation techniques.
  • Meets with owner's personnel to discuss failures of the company's products to meet performance expectations and participates in mutual resolutions to achieve owner's expectations.
  • Consults with various department heads and advises on service and product shortcomings, recommending remedial actions as needed.
Qualifications and Skills
  • Bachelor's degree in Engineering (Civil or Mechanical preferred).
  • Waterworks or Public Utilities experience is preferred.
  • Possesses problem-solving skills.
  • Requires good verbal, written, and presentation skills.
  • Able to apply standard engineering principles to situations and develop solutions incorporating available products and procedures to minimize customer work stoppage in an economical manner.
  • A general knowledge of construction equipment and its capabilities, as well as construction practices and procedures.
  • Ability to communicate and negotiate with disappointed individuals under less-than-amicable conditions.
  • Every employee is expected to demonstrate core values including customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others, and teamwork.
Working Conditions and Requirements

The employee will work 'on-road' 25%-50% business travel, often heavy. This will require travel to pipe plants and job sites, exposing the employee to Foundry operations and heavy construction. The employee will be exposed to extreme heat, cold, and noise.

The employee will be required to perform standing, walking, balancing, stooping, kneeling, and reaching from time to time.

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