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Front Desk Operations Manager

2 months ago

Erie, Pennsylvania, United States White Lodging Full time

**About the Role**

White Lodging is seeking a highly skilled and experienced Front Desk Manager to join our team. As a Front Desk Manager, you will be responsible for leading the Front Office department and ensuring that our guests receive exceptional service.

**Key Responsibilities**

  • Lead and manage the Front Office team, providing guidance and coaching to ensure excellent service delivery.
  • Develop and implement strategies to improve front desk operations, including process improvements and staff training.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Manage front desk operations, including scheduling, payroll, and financials.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.

**Requirements**

  • Proven leadership experience in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Passion for delivering exceptional customer service.

**What We Offer**

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

**About White Lodging**

White Lodging is a leading hospitality company that operates a portfolio of award-winning hotels and restaurants. We are committed to delivering exceptional guest experiences and creating a positive work environment for our associates.