Service Desk Analyst
1 day ago
National Fuel is seeking an experienced Service Desk Analyst to join our team in Erie, PA. As a member of our IT team, you will play a crucial role in delivering exceptional support and ensuring seamless technology operations.
Key Responsibilities:- Serve as the primary point of contact for IT-related inquiries and incidents, providing top-notch customer service via various channels.
- Document incidents and service requests in a detailed and accurate manner, ensuring proper ticket management and adherence to established protocols.
- Support in-office and remote employees with hardware and software support, including application deployment and PC imaging.
- Efficiently diagnose and resolve complex technical issues, collaborating with vendor support and cross-functional teams to drive incident resolution.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- 3-5 years' experience in an IT Service Desk or technical support role, demonstrating strong troubleshooting and problem-solving skills with a customer focus.
- Strong knowledge of Windows OS (10/11), including imaging, group policy, and file/folder permissions.
- Hardware troubleshooting experience focused on modern desktop/laptop/tablet/printer equipment.
- Familiarity with ticketing systems and remote support tools, as well as remote application deployment tools.
- High level of initiative, professionalism, and leadership with strong interpersonal/communications skills.
- Well-organized and self-motivated with a focus on strong customer service and issue resolution.
- Exceptional analytical and problem-solving skills with strong technical competencies.
- 2-4 years' experience in End User Computing, Systems Administration, or Systems Engineering (or equivalent).
National Fuel is a diversified energy company headquartered near Buffalo, NY. We are dedicated to building a diverse workforce and an equitable and inclusive work environment. We celebrate diversity and do not discriminate based on race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, disability, veteran status, or any other legally protected basis.
Compensation and Benefits:The rate of pay will be commensurate with experience and will range from $58,500 - $67,000. National Fuel offers a comprehensive benefits package, including medical and prescription drug coverage, paid company holidays, dental coverage, parental leave, vision coverage, tuition reimbursement, 401(k) with company match, life insurance, company-funded retirement savings account, long-term disability insurance, flexible work schedule, flexible spending account, paid time off, and charitable giving programs.
-
Service Desk Analyst
4 weeks ago
Erie, Pennsylvania, United States National Fuel Corporation Full timeJob Title: Service Desk AnalystNational Fuel is seeking an experienced Service Desk Analyst to join our team in Erie, PA.About the Role:As a Service Desk Analyst, you will be the primary point of contact for IT-related inquiries and incidents, providing exceptional customer service via various channels. You will be responsible for documenting incidents and...
-
Service Desk Analyst
3 weeks ago
Erie, Pennsylvania, United States National Fuel Corporation Full timeJob Title: Service Desk AnalystWe are seeking an experienced Service Desk Analyst to join our team at National Fuel Corporation. As a Service Desk Analyst, you will be the primary point of contact for IT-related inquiries and incidents, providing exceptional customer service via various channels.Key Responsibilities:Provide technical support and assistance...
-
Service Desk Analyst
4 weeks ago
Erie, Pennsylvania, United States National Fuel Corporation Full timeJob Title: Service Desk AnalystNational Fuel is seeking an experienced Service Desk Analyst to join our team in Erie, PA.About the Role:As a Service Desk Analyst, you will be the primary point of contact for IT-related inquiries and incidents, providing exceptional customer service via various channels. You will be responsible for documenting incidents and...
-
Service Desk Analyst
1 month ago
Erie, Pennsylvania, United States National Fuel Corporation Full timeAbout the RoleNational Fuel Corporation is seeking a skilled Service Desk Analyst to join our team in Erie, PA. As a key member of our IT department, you will play a vital role in delivering exceptional support and ensuring seamless technology operations.Key ResponsibilitiesProvide top-notch customer service via various channels, including phone, email,...
-
Front Desk Guest Service Associate
3 weeks ago
Erie, Pennsylvania, United States Red Roof Inns, Inc. Full timeFront Desk Guest Service Representative Job DescriptionThe Front Desk Guest Service Representative is a vital member of our hotel team, responsible for delivering exceptional guest experiences. This role requires a friendly, outgoing, and professional individual who can provide top-notch service to our guests.Main Responsibilities:Answer guest questions and...
-
Front Desk Representative
2 weeks ago
Erie, Pennsylvania, United States Fairfield Inn Erie Full timeJob Title: Front Desk AgentJob Summary:The Front Desk Agent is a key member of our hotel team, responsible for providing exceptional service to our guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Responsibilities:Guest Service: Provide...
-
Front Desk Coordinator
3 weeks ago
Erie, Pennsylvania, United States Highmark Full timeJob SummaryWe are seeking a highly skilled and customer-focused Receptionist to join our team at Highmark. As a key member of our front desk team, you will be responsible for providing exceptional customer service and support to our visitors, patients, and staff.Key ResponsibilitiesProvide front desk support and answer phone calls in a professional and...
-
Front Desk Representative
4 weeks ago
Erie, Pennsylvania, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Answer guest inquiries regarding hotel services, amenities, and local...
-
Front Desk Representative
4 weeks ago
Erie, Pennsylvania, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Answer guest inquiries and provide information on hotel services and...
-
Front Desk Agent
3 weeks ago
Erie, Pennsylvania, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a Front Desk Agent to provide exceptional customer service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is comfortable and enjoyable.Responsibilities:Answer guest inquiries and provide information about hotel...
-
Front Desk Agent
3 weeks ago
Erie, Pennsylvania, United States Highgate Hotels Full timeJob Title: Front Desk AgentHighgate Hotels is seeking a Front Desk Agent to provide exceptional customer service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for ensuring their stay is comfortable and enjoyable.Responsibilities:Check-in and check-out guests in a friendly and efficient...
-
Front Desk Representative
3 days ago
Erie, Pennsylvania, United States Homewood Suites Erie Full timeJob Title: Front Desk AgentAt Homewood Suites Erie, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Respond to guest inquiries and requests in a timely and...
-
Front Desk Representative
2 weeks ago
Erie, Pennsylvania, United States New Castle Hotels Full timeJob Title: Front Desk AgentJoin New Castle Hotels as a Front Desk Agent and be the first point of contact for our guests. As a Front Desk Agent, you will be responsible for providing exceptional customer service, handling guest inquiries, and resolving any issues that may arise during their stay.Key Responsibilities:Provide warm and welcoming service to...
-
Front Desk Representative
4 weeks ago
Erie, Pennsylvania, United States Highgate Hotels Full timeJob Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key Responsibilities:Provide attentive and courteous service to...
-
Front Desk Representative
4 days ago
Erie, Pennsylvania, United States Homewood Suites Erie Full timeJob Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites Erie. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Provide attentive and courteous service to guests...
-
Front Desk Representative
1 month ago
Erie, Pennsylvania, United States Highgate Hotels Full time{"Job Title": "Front Desk Agent", "Job Summary": "We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience from check-in to check-out.Responsibilities:* Greet and...
-
Front Desk Coordinator
1 month ago
Erie, Pennsylvania, United States Highmark Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Coordinator to join our team at Highmark. As a key member of our front office team, you will be responsible for providing exceptional customer service and administrative support to our clients and visitors.Key ResponsibilitiesProvide front desk support, including answering phones,...
-
Front Desk Associate
1 month ago
Erie, Pennsylvania, United States J. L. Nick & Associates, Inc. Full time{"Job Title": "Front Desk Associate", "Job Summary": "We are seeking a highly organized and detail-oriented Front Desk Associate to join our team at J. L. Nick & Associates, Inc.As a Front Desk Associate, you will be the first point of contact for patients and visitors, providing exceptional customer service and ensuring a smooth and efficient...
-
Front Desk Representative
4 weeks ago
Erie, Pennsylvania, United States New Castle Hotels Full timeFront Desk Agent Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at New Castle Hotels. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide exceptional customer...
-
Front Desk Representative
4 weeks ago
Erie, Pennsylvania, United States Homewood Suites Erie Full timeJob Title: Front Desk AgentAt Homewood Suites Erie, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key Responsibilities:Answer guest inquiries regarding restaurants,...