Director of Technical Documentation and Training Strategist

4 weeks ago


Atlanta, Georgia, United States Juvare LLC Full time
About Us:

Juvare LLC is a pioneering SaaS software company dedicated to developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education institutions. Our expertise has supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide.

Job Summary:

We are seeking an experienced leader to oversee our technical documentation and product training teams. As the Director of Technical Documentation and Training Strategist, you will be responsible for strategic planning, team leadership, and execution of initiatives to enhance and modernize our documentation and training offerings.

About the Role:

This is a critical position for modernizing our technical content and training programs to meet industry standards and client needs. You will oversee the creation, maintenance, and delivery of technical content and training programs, ensuring they are aligned with business objectives and client requirements.

Key Responsibilities:

Our ideal candidate will have a proven track record of managing and transforming technical documentation and training teams. Key responsibilities include:

  • Technical Documentation: Oversee the creation and maintenance of comprehensive technical documentation, including user manuals, installation guides, API documentation, and other support materials.
  • Product Training: Lead the development and delivery of product training programs for clients, partners, and internal teams.
  • Team Leadership: Manage and mentor a team of technical writers and trainers, providing guidance, performance feedback, and professional development opportunities.
Requirements:

To be successful in this role, you will need:

  • A Bachelor's Degree required; advanced degree preferred.
  • 8+ years of experience in technical writing, product training, or related fields, with at least 3 years in a leadership role.
  • Proven track record of managing and transforming technical documentation and training teams.
  • Strong strategic planning, project management, and organizational skills.
Benefits:

We offer a competitive salary range of $120,000 - $180,000 per annum, based on experience, and a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Located in Atlanta or Remote US, this role requires a strong understanding of quality assurance standards and performance metrics. If you are a passionate leader with a passion for continuous improvement and delivering exceptional client experiences, we encourage you to apply.



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