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Desk Clerk
2 months ago
The Desk Clerk is a key member of our team at Abode Services, responsible for ensuring the smooth operation of our front desk station. This includes overseeing the security personnel assigned to our permanent supportive housing facility, working closely with the Property Manager to train and supervise staff, and maintaining accurate records and logs.
Key Responsibilities- Monitor and record daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
- Maintain communication with security contract representatives regarding changes, updates, or needs related to contracted security personnel.
- Screen, document, and record all visitors to confirm authorization on the property.
- Maintain and ensure the accuracy and confidentiality of property logs and journals, and ensure other security personnel are trained and accurate according to the property's desk procedures.
- Respond to property emergencies and incidents, and escalate to the appropriate chain of command.
- Accurately and timely complete critical incident reports for incidents at the property during your shift, and escalate to the appropriate chain of command.
- Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
- Assist tenants in completing work orders, incident reports, and filing complaints/grievances.
- Attend online and in-person training required for the position, including job-specific training and agency-wide training.
- Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area.
- Provide information and/or other communication to tenants, visitors, and applicants concerning housing or property-related functions.
- Answer phones and operate the front desk phone system as needed.
- As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
- Foster good staff relationships, cooperation, and teamwork between staff under their supervision, as well as with others in the organization.
- Treat all residents/staff/vendors/visitors to the complex with respect and courtesy, and treat all residents in a non-discriminatory manner.
- Maintain communication with resident service providers and/or case managers, and interact with them to assist residents with housing issues and needs.
- Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
- Attend staff meetings and other property-related meetings as required.
- High school diploma or equivalent (GED) required.
- Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
- Excellent verbal and written communication, organizational, interpersonal, de-escalation, and time management skills.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Ability to work well independently and collaboratively with teams.
- Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.
- Ability to understand changes in policy, methods, operations, etc. as they apply to the position.
- Relates well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
- Proficiency in Microsoft Office programs, systems, and platforms.
- Experience in analyzing and prioritizing complex situations, exercise good judgment and problem-solve while completing required duties.
- Knowledge of supportive housing, interim housing, or housing first models.
- Excellent organizational, and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.
- Must be able to speak, read, and write fluent English.
- Ability to learn and use required mobile devices and business-related applications.
- Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.
