Regional Operations Manager
5 days ago
CAM Property Services is seeking a highly skilled Regional Operations Manager to oversee the operations, client relationships, and performance of facility services for multiple multifamily properties and garden communities across a region.
Key Responsibilities:- Manage the delivery of facility services, including janitorial, day porter, maintenance, and groundskeeping, to multiple properties.
- Ensure all service contracts are executed according to client agreements, meeting quality standards and timelines.
- Conduct regular site inspections to monitor service quality, compliance, and safety standards.
- Build and maintain strong relationships with property owners, managers, and tenants.
- Serve as the primary point of contact for escalated issues and ensure timely resolution.
- Proactively seek opportunities to upsell or expand service offerings based on client needs.
- Develop and manage budgets for each property within the region, ensuring profitability and cost efficiency.
- Monitor expenses, negotiate with suppliers, and implement cost-control strategies to meet budget targets.
- Prepare and present financial and operational reports to senior leadership and clients.
- Supervise and coach facility service teams across the region.
- Ensure all team members are trained on safety protocols, standard operating procedures, and client expectations.
- Promote a strong safety culture and ensure compliance with OSHA and other regulatory requirements.
- Analyze operational performance and implement continuous improvement strategies to optimize efficiency and service delivery.
- Align service delivery with client objectives, market trends, and company goals.
- Assist in the development and execution of long-term regional growth strategies, including expansion into new multifamily properties.
Requirements:
- Bachelor's degree in business, operations management, facilities management, or a related field.
- 5-7 years of experience in facility or operations management, ideally within multifamily or commercial properties.
- Proven track record of managing multiple sites or properties in a service-delivery capacity.
Compensation:
- Base salary $68,900 to start
- Incentives range from 20% to 25% of base salary, earned quarterly and annually
- Benefits: company auto, HMO, paid sick time and vacation, 401(k) match
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