Restaurant Manager

6 days ago


Fountain Valley, California, United States El Pollo Loco Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Manager to join our team at El Pollo Loco. As a Restaurant Manager, you will be responsible for the overall success of our restaurant, including sales and profit goals, guest satisfaction, and compliance with company policies.

Key Responsibilities
  • Manage the restaurant's sales and profit plan, analyzing operating statements to identify problems and taking corrective action to improve results.
  • Ensure that all menu items are prepared, portioned, and presented properly in a clean, safe, and sanitary manner according to established procedures, performance standards, and specifications.
  • Communicate effectively with guests, employees, and management to ensure exceptional guest satisfaction and a positive work environment.
  • Supervise and train hourly employees and management team members to ensure they meet expectations and are equipped to provide excellent service.
  • Manage inventory levels, cash handling, and security policies to ensure the restaurant is in compliance with company standards.
  • Participate in recruitment, interviewing, and selection of restaurant management and hourly employees.
  • Ensure the restaurant is in full compliance with local, state, and federal regulations governing health, sanitation, and safety.
Requirements
  • Minimum of one year management experience in the hospitality business.
  • High school degree or equivalent preferred.
  • Ability to effectively speak, read, and write in English.
Core Competencies
  • Guest Focus: Responds to guest needs, uses guest feedback, and responds to guest concerns and complaints effectively.
  • Communication: Communicates clearly, concisely, accurately, and timely (oral and written), facilitates well-organized meetings and group discussions effectively.
  • People Relationships: Values diversity, understands customer base, and is sensitive to other cultures, manages disagreements and conflicts in an open, constructive manner.
  • Leadership: Fosters teamwork, cooperation, and involves others, creates a positive work environment, takes responsibility for own actions and decisions.
  • Planning and Organizing: Sets objectives and priorities, develops effective plans to accomplish goals, shows good judgment and learns from experience.
Physical Requirements
  • Extensive standing without breaks.
  • Exposure to heat, steam, smoke, and cold.
  • Reaching heights of approximately 6 feet and bending to touch the floor.
  • Must have high level of mobility/flexibility in space provided.
  • Must be able to work irregular hours and under heavy pressure/stress during busy times.


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