Front Desk Associate

6 days ago

Orlando, Florida, United States Hilton Grand Vacations Full time
Front Desk Clerk Job Description

HGV Now Offers Day One Team Member Benefits

Excellent opportunity to join our team here at Grande Villas, a Hilton Vacation Club, perfectly located in Lake Buena Vista and featuring 408 units. Having been named in Newsweek's "Top Global 100 Most Loved Workplaces" list, our focus is on providing service that makes memorable experiences for our owners, members, and guests while helping you grow to your full potential and achieve what you deserve.

In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort.

Key Responsibilities:

  • Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
  • Accurately input information into the computerized reservations' system to update and maintain records.
  • Access reservation system to resolve unit availability and assists guests with reservations or changes as required.
  • Generate invoices and collects monies due through the rental program and through merchandise sales.
  • Maintains safety deposit boxes.
  • Complete housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
  • Provides information on area attractions and resort amenities.
  • Type correspondence and reports for management as needed.

Why Team Members Like Working for Us?

  • Day 1 Benefit Eligibility
  • Recognition Programs and Rewards
  • Discounted Hilton hotel rates worldwide
  • Paid time off
  • Employee stock purchase program
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And much more

What We Are Looking For?

  • First and foremost we are seeking a positive demeanor and a cheerful smile
  • To fulfill this role successful, you possess the following minimum qualifications and experience:
    • High School Graduate or Equivalent
    • Proficient English language interpersonal skills to communicate both verbally and in writing with guests, owners and co-workers, and full comprehension job assignments.
    • Have open availability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
    • Ability to multi-task responsibilities and prioritize duties to organizational demands
    • Prior customer service, cash handling and data entry experience required.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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