E-Commerce Coordinator
3 days ago
We are seeking a highly skilled and detail-oriented E-Commerce Coordinator to join our team at Libertine. As a key member of our e-commerce department, you will be responsible for maintaining the day-to-day operations of our online platform, ensuring a seamless and special client experience.
Key Responsibilities- Product Management: Execute new season/product setup on Shopify, coordinating the full collection being produced for DTC in preparation for launches, inclusive of web exclusives. Create a highly organized system to execute a seamless launch.
- Product Audits: Build a template to manage all product descriptions and consistently audit all products across the website on a weekly basis to ensure descriptions, fit, photography, inventory, etc. is all within company guidelines that have been established.
- Merchandising: Re-Merchandise collections and homepage weekly to ensure that the digital flagship always feels fresh, intriguing, and season appropriate.
- Site Maintenance: Contribute to site upkeep by managing navigation, homepage updates, 'shop the look' features from IG, about page, customer service page, FAQ page, and anything that is necessary to ensure a seamless user experience.
- Copywriting: Craft thorough and insightful product copy for seasonal releases.
- Photography Coordination: Oversee the selection and retouching of e-commerce photography, aligning with deadlines set by wholesale and online retail needs.
- Photoshoots: Responsible for organizing a shoot list, being on set for all photoshoots that incorporate any ecommerce shots and ensuring that all details for each photo are meticulously handled.
- Inventory: Stay informed on product deliveries, recuts, replenishments, and preorder timeline while consistently updating different product templates so each product is represented accurately on website at all times.
- Reporting and Analytics: Provide weekly reporting to senior management on areas for improvement and areas that need attention.
- Returns Portal: Manage return portal Loop and troubleshoot when necessary.
- Customer Service: Handle customer service inquiries when the sales team is traveling for market week, pop up shops, etc. to ensure customers are receiving information in a timely manner.
- Proven 2-3 years experience in an e-commerce role, ideally within the fashion or luxury industry.
- Ability to work Monday-Friday in our Hollywood, LA office.
- Proficiency in Shopify or similar e-commerce platforms.
- Proficiency in Excel.
- Extremely strong organizational skills.
- High attention to detail.
- Excellent written and verbal communication abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Analytical mindset with a focus on data-driven decision-making.
- Customer-centric approach with a dedication and understanding of enhancing to continuously improve the online shopping experience.
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