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Member Services Coordinator

2 months ago

Minneapolis, Minnesota, United States Hennepin County MN Full time
Position Overview

Hennepin Health is seeking a dedicated Member Services Representative to deliver exceptional customer support within a dynamic call center environment. This role is crucial in ensuring that our members receive the assistance they need in a timely and professional manner.

Key Responsibilities
  • Provide comprehensive customer service to members through effective communication.
  • Assist with inquiries related to health services and member benefits.
  • Resolve issues efficiently while maintaining a high level of customer satisfaction.
  • Document interactions accurately in the system for future reference.
Qualifications

The ideal candidate will possess:

  • Experience in a call center or customer service role, preferably within a health-related organization.
  • Strong communication skills and the ability to empathize with members.
  • Problem-solving abilities to address member concerns effectively.

If you are passionate about providing excellent service and supporting members in navigating their health care options, we encourage you to consider this opportunity.