Customer Support Specialist
5 days ago
As a valued member of Innovative Workforce Solution Ltd, we are seeking a full-time Contact Centre Agent to join our team. This role is based on a 3-shift basis, with night shifts being in the minority. The primary responsibility of this Contact Centre Agent will be to handle incoming assistance services and ensure that the service is dispatched and rendered to clients within the agreed time frame.
Key Responsibilities:
- Respond to and manage incoming queries for assistance services through various channels;
- Maintain effective communication with contractors' networks via phone, chat, or email;
- Resolve and document service information according to standard operating procedures;
- Perform other contact centre-related duties as assigned.
This is a fantastic opportunity to develop your skills and contribute to the success of our organisation.
Qualifications and Skills:
- A minimum of secondary education;
- Proficiency in main Microsoft applications, including the ability to learn and navigate new software;
- Excellent data entry and typing skills;
- Superior soft-skills, supported by an advanced ability to communicate in written form;
- Ability to effectively manage multiple priorities and work in a dynamic environment;
- Fluency in written and spoken English (Maltese is also an asset);
- The following would be considered advantageous: knowledge of basic home installation, experience in a call centre environment, and knowledge of customer service practices and principles.
We offer a competitive salary range of €25,000 - €30,000 per annum, commensurate with experience, as well as opportunities for growth and development.
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