Healthcare Financial Coordinator
2 weeks ago
Position Overview
The primary responsibility of the team member is to ensure an exceptional patient experience at every interaction, aligning with the health system's mission to provide outstanding service to patients and their families. At Novant Health, we prioritize respect and compassion in our workplace. We celebrate diverse strengths and promote an inclusive environment that empowers and inspires our team members.
The Financial Services Advocate plays a crucial role in addressing billing and insurance inquiries across various healthcare facilities, including acute care centers and outpatient clinics. This position involves a thorough review of patient financial data and effective communication with patients or their representatives regarding third-party reimbursement options and any patient financial obligations for medical services. The advocate will conduct comprehensive social and financial assessments, referring patients lacking insurance or those eligible for financial aid to appropriate medical eligibility agencies for potential support through governmental healthcare programs. Additionally, the role entails collecting payments or establishing payment plans prior to service delivery, during admission, or at discharge.
Required Qualifications
Education: A High School diploma or GED is mandatory.
Experience: A minimum of 3 years of relevant experience in registration, insurance verification, financial counseling, or patient accounting is essential. At least 1 year of experience in a hospital or healthcare environment is also required.
Licensure/Certification: Notary Public Certification must be obtained within 6 months of employment.
Essential Skills and Attributes
- Demonstrated patience, empathy, and compassion.
- Strong written and verbal communication skills.
- Ability to communicate clearly and pleasantly over the phone.
- Capacity to thrive in a fast-paced environment.
- Team-oriented with a collaborative spirit.
- Competence in managing and prioritizing multiple tasks.
- Ability to work effectively under pressure with diverse individuals.
- Flexibility and adaptability to change.
- Proficient listening skills.
- Capability to navigate computer systems while on calls.
- Advanced understanding of billing and finance processes, insurance verification, and medical terminology.
- Strong customer service skills, including problem resolution and relationship management.
- Typing speed of at least 40 words per minute.
- Excellent analytical abilities.
- Expected proficiency in relevant practice management systems.
- Willingness to travel to various facilities as required.
Preferred Skills
- In-depth knowledge of Federal and State regulations.
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