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Enrollment Coordinator
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Westside Family Healthcare is seeking a highly motivated and detail-oriented Enrollment Specialist to join our team. As an Enrollment Specialist, you will play a critical role in helping patients and families gain access to healthcare by connecting them with financial assistance programs and resources.
Key Responsibilities- Provide assistance to patients and consumers who need access to financial support for healthcare services, including the Health Insurance Marketplace.
- Help individuals understand program eligibility criteria and the application process for various financial assistance programs that help to make healthcare more affordable.
- Explain other health programs that increase healthcare access for which the patient or consumer may qualify and connect them with resources for program enrollment.
- Assist with program application completion, identifying and obtaining required documentation and serve as a liaison with the program administrator to complete the enrollment process.
- Successfully complete Certified Application Counselor or Navigator certification during the initial training period and maintain annually thereafter.
- Complete timely, detailed reports for all patient/consumer activities and outreach events.
- Protect patient and consumer information to ensure that confidentiality is maintained in accordance with HIPAA regulations.
- Travel to and participate in statewide outreach events as needed, typically 2-4 times per month.
- Attend all required meetings and trainings.
- Develop extensive knowledge of healthcare and social service resources available in the community.
- Provide information on the importance of primary and preventive care during one-on-one interactions and at community outreach events throughout the state.
- High school diploma or GED.
- Six months or more of experience using Microsoft Office software suite (Word, Excel, Outlook).
- Fluency in written and spoken English and Spanish or English and another language spoken by a majority of our patient population.
- Valid driver's license, reliable transportation, and ability to travel independently between work locations, including external outreach events.
