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Healthcare Access Coordinator
2 months ago
WESTSIDE FAMILY HEALTHCARE INC IS SEEKING PATIENT SERVICES REPRESENTATIVES
BE PART OF A COMPASSIONATE AND DEDICATED TEAM THAT ASSISTS PATIENTS AND FAMILIES IN NAVIGATING HEALTHCARE AND COMMUNITY RESOURCES.
Westside Family Healthcare is a nonprofit entity committed to delivering high-quality primary medical services without consideration of the patient's financial situation. The Patient Services Representative plays a crucial role in ensuring the efficient administrative flow of patients, facilitating their entry and exit, and guaranteeing that all necessary information is collected for follow-up and successful payment processing from third parties or program adjustments. This role is pivotal in creating a welcoming environment by warmly greeting patients and visitors at our health centers, demonstrating patience and understanding towards all.
WORKING AT WESTSIDE MEANS EMBRACING A PRIMARY CARE MEDICAL HOME APPROACH.
A Primary Care Medical Home is not merely a physical location; it represents a philosophy of healthcare that prioritizes the patient in all decision-making processes. As a community health center, Westside Family Healthcare is dedicated to providing care to everyone who seeks our services, irrespective of their financial status, immigration or citizenship background, national origin, religion, race, ethnicity, gender identity, or sexual orientation.
OUR MISSION: To enhance the health of our communities by ensuring equitable access to quality healthcare for all individuals.
BENEFITS OFFERED: Our comprehensive benefits package includes medical, dental, and vision insurance, life and disability coverage, a 401(k) retirement plan with matching contributions, and additional supplemental insurances. We provide a generous paid time off (PTO) policy and flexible scheduling to support work-life balance. Westside Family Healthcare is an Equal Opportunity Employer that values diversity.
KEY RESPONSIBILITIES:
- Efficiently check in patients (in-person or via Curbside Check-In) with a friendly demeanor.
- Verify and update patient demographic and insurance information in the electronic medical record system.
- Facilitate patient processing by assisting with form completion and keeping relevant staff informed about scheduling and patient details.
- Collect and accurately post all fees, payments, and co-payments from patients, reconciling daily charges.
- Assist uninsured patients in completing necessary applications for financial assistance and direct them to Enrollment Specialists when required.
- Support patients in scheduling follow-up appointments or modifying existing appointments as needed.
- Assist patients with laboratory orders, including signing them in for lab work and verifying insurance coverage.
- Exhibit exceptional professional telephone management skills.
- Provide assistance to patients with disabilities as trained.
- Safeguard patient confidentiality rights, ensuring compliance with HIPAA regulations.
MINIMUM QUALIFICATIONS:
- High school diploma or GED.
- At least one year of experience in customer service.
- Proficiency in Microsoft Office applications.
