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Front Desk Representative

2 months ago

Scottsdale, Arizona, United States Pyramid Global Hospitality Full time
About Us

Pyramid Global Hospitality is a leading hospitality company that operates a portfolio of award-winning, premium-brand hotels in vibrant cities across the country. We're dedicated to creating an environment that fosters personal growth and allows our team members to be their best selves.

Job Summary

We're seeking a Front Desk Agent to join our team at Hotel Adeline in Scottsdale, Arizona. As a Front Desk Agent, you'll be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Greet and welcome guests upon arrival, creating a positive first impression.
  • Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
  • Manage reservations, answer guest inquiries, and address complaints promptly.
  • Maintain a clean and organized front desk area.
  • Provide accurate information about the hotel, rooms, rates, and amenities.
  • Process payments and manage cash transactions accurately.
  • Coordinate with housekeeping and maintenance to ensure smooth operations.
  • Promote teamwork and contribute to a friendly, safe work environment.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • A supportive and dynamic team environment.
  • Ongoing training and development programs.
Requirements
  • A friendly and professional demeanor with excellent communication skills.
  • Strong organizational skills and attention to detail.
  • A passion for customer service with a positive, can-do attitude.
  • Ability to multitask and remain calm under pressure.
  • Previous experience in hospitality or customer service is a plus but not required.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.