Technical Support Analyst

2 weeks ago


Plano, Texas, United States Birlasoft Full time

About Birlasoft
Birlasoft leverages the synergy of domain expertise, enterprise solutions, and digital innovations to transform business operations for clients and their networks. Our consultative and design-centric methodology enhances productivity by enabling clients to optimize their business functions. As a proud member of the CK Birla Group, a diversified multibillion-dollar organization, Birlasoft, with over 12,500 skilled professionals, is dedicated to upholding the Group's 162-year legacy of fostering sustainable communities.

Position Overview
We are seeking a dedicated Desktop L1 Support professional.

  • Hardware Maintenance: Conduct repairs, replacements, and upgrades on hardware components including desktops, laptops, and printers.
  • First-Level Support: Perform initial diagnostics and identify issues. Provide first-level assistance to resolve incidents, including taking remote control of systems when necessary, following established Standard Operating Procedures (SOPs).
  • Ticket Management: Assist users in logging support tickets and clarify the ticketing process.


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