Technical Support Analyst
2 weeks ago
About Birlasoft
Birlasoft leverages the synergy of domain expertise, enterprise solutions, and digital innovations to transform business operations for clients and their networks. Our consultative and design-centric methodology enhances productivity by enabling clients to optimize their business functions. As a proud member of the CK Birla Group, a diversified multibillion-dollar organization, Birlasoft, with over 12,500 skilled professionals, is dedicated to upholding the Group's 162-year legacy of fostering sustainable communities.
Position Overview
We are seeking a dedicated Desktop L1 Support professional.
- Hardware Maintenance: Conduct repairs, replacements, and upgrades on hardware components including desktops, laptops, and printers.
- First-Level Support: Perform initial diagnostics and identify issues. Provide first-level assistance to resolve incidents, including taking remote control of systems when necessary, following established Standard Operating Procedures (SOPs).
- Ticket Management: Assist users in logging support tickets and clarify the ticketing process.
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