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Project Director

2 months ago

Rochester, New York, United States Spectrum Ventures Full time
About the Role

We are seeking a highly skilled Project Director to join our team at Spectrum Ventures. As a key member of our organization, you will be responsible for leading our internal customer service team and ensuring the successful delivery of projects.

Key Responsibilities
  • Lead and manage a team of customer service professionals to achieve quality goals and predetermined success rates.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with clients and team members to ensure seamless project execution.
  • Organize and conduct regular team meetings to discuss project progress and goals.
Requirements
  • Industry experience in the call center sector, with a strong understanding of customer service principles.
  • First leadership experience, with a proven track record of success in managing teams.
  • Excellent German language skills, both written and spoken.
  • Proficient in PC applications, including MS Office.
  • Strong judgment, assertiveness, and a performance-oriented work style.
About Spectrum Ventures

We are a leading provider of dialogue marketing services, with over 20 call centers in Germany and Europe. Our team is dedicated to delivering exceptional customer experiences and driving business growth for our clients.