Medical Assistant Team Lead

3 weeks ago

Santa Rosa, California, United States Santa Rosa Community Health Full time
Job Summary:

The Medical Assistant Team Lead plays a vital role in the care team, overseeing clinic sessions, assisting medical providers, and supporting the team to achieve a balanced workflow.

This position requires strong leadership skills, excellent communication, and the ability to work independently and as part of a team.

The Medical Assistant Team Lead will serve as a peer trainer for Medical Assistants, support the completion of work assignments, and participate in cross-discipline or cross-site projects to advance the strategic plan.

Key Responsibilities:

  • Performs all duties of an MA I or MA II
  • Coordinates clinic flow for a team of clinicians
  • Maximizes use of resources, including rooms, supplies, equipment, and MA tasks
  • Directs the flow of the clinic, including communicating regarding early, late, and walk-in patients
  • Supports the training of MAs
  • Trains new MAs, either individually or in a small group
  • MA Competency check-offs
  • Informal mentor for paths to success with completing job duties within the Medical Assistant category

Requirements:

  • Graduation from an accredited medical assisting program
  • Participation in Fred Pryor training as assigned or recommended
  • A minimum of 12 months prior medical assisting experience at SRCH
  • Fluent in English and one other needed patient access language required (speak, read, and write)
  • Excellent performance in the MA I or MA II position
  • Demonstrated peer leadership skills preferred
  • Excellent knowledge of eCW and the MA workflows
  • Demonstrated ability to complete assignments
  • Thorough, detail-oriented, careful, and accurate
  • Demonstrated ability to identify opportunities to improve systems and workflow
  • History of taking initiative and willingness to accept additional assignments to assist in workflow or improve systems
  • Demonstrates knowledge of compliance issues within the community clinic environment
  • Demonstrates a willingness to report any incident that is unusual or incompatible with accepted clinic procedures
  • Maintains confidentiality of patients at all times
  • Sensitivity to and willingness to interact with persons of various social, cultural, economic, and educational backgrounds
  • Demonstrated coursework with Microsoft Office applications including Outlook, Word, and Excel to increase proficiency

Physical Requirements:

  • Use standard office equipment and access, input, and retrieve information from a computer
  • Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time
  • Communicate effectively in person or via telephone in a manner that can be understood by those with whom the person is speaking, including a diverse population
  • Give and follow verbal and written instructions with attention to detail and accuracy
  • Perform complex mental functions; collect, interpret, and/or analyze complex data and information

Equal Opportunity Employer:

SRCH is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

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