Patient Access Coordinator

5 days ago


Morrisville, North Carolina, United States UNC Health Full time

Job Summary
The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel and coordinating communication between business units.

Key Responsibilities
1. Ensure excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy, high call volume work environment. Meet call quality standards.
2. Verify key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follow patient scheduling established workflows in Epic.
3. Answer telephones, direct calls, take and deliver telephone encounters in Epic.
4. Schedule all new and follow-up patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
5. Enhance co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.
6. Participate in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
7. Complete other administrative work as needed.

Requirements
Education: High School Diploma or GED
Licensure/Certification: None
Experience: One (1) year of customer service and/or clerical experience
Knowledge/Skills/Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Epic.



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