Care Access Representative

1 month ago


Morrisville, North Carolina, United States UNC Health Care Full time
Job Summary

The Care Access Representative serves as the first point of contact for patients, staff, and physicians. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, and transferring calls to appropriate personnel.

Responsibilities:

  • Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations.
  • Verifies key patient information to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
  • Schedules all new and follow-up patient appointments as required for a subset of clinics.
  • Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers.
  • Actively participates in departmental QA by applying call feedback, making a personal effort to reduce individual errors, and making corrections.
Requirements

Education: High School Diploma or GED

Licensure/Certification: None

Professional Experience: One (1) year of customer service and/or clerical experience

Knowledge/Skills/Abilities: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in Epic software.



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