Care Access Coordinator
1 day ago
Become part of a dynamic organization with a mission to improve the health and well-being of diverse communities.
This role is eligible to work remotely from various states across the country.
Key Responsibilities:- Ensure excellent customer service by demonstrating a caring, positive, and professional disposition with all customer interactions.
- Verify key patient information to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
- Answer telephones, direct calls, and take and deliver telephone encounters in Epic.
- Schedule new and follow-up patient appointments for a subset of clinics, attempting to reschedule cancellations whenever possible.
- Enhance co-worker satisfaction by being a self-motivated, positive communicator, team player, and willing resource to other co-workers.
- Participate in departmental QA by applying call feedback, reducing individual errors, and making corrections.
- Complete other administrative work as needed.
- High School Diploma or GED.
- One year of customer service and/or clerical experience.
- Knowledge, skills, and abilities requirements.
- Legal Employer: NCHEALTH.
- Entity: UNC Physicians Network.
- Organization Unit: UNCPN Family Med Hillsborough.
- Work Type: Full Time.
- Standard Hours Per Week: 40.00.
- Salary Range: $17.50 - $24.63 per hour (Hiring Range).
- Pay offers are determined by experience and internal equity.
- Work Assignment Type: Remote.
- Work Schedule: Day Job.
- Location of Job: US:NC:Morrisville.
- Exempt From Overtime: Exempt: No.
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System. This is not a State employed position.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
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