Care Access Coordinator

4 hours ago


Morrisville, North Carolina, United States UNC Health Care Full time
Job Summary

UNC Health is seeking a highly skilled Care Access Specialist to join our team. As a key member of our Patient Access Center, you will play a vital role in ensuring seamless patient registration and scheduling processes.

Key Responsibilities
  • Provide exceptional customer service to patients, staff, and physicians, ensuring a positive and professional experience.
  • Verify patient information, including insurance verification, demographics, and guarantor details, to ensure accuracy and patient safety.
  • Schedule new and follow-up patient appointments, reschedule cancellations, and communicate with providers as needed.
  • Manage incoming and outgoing referrals for multiple clinics, adhering to referral management policies and procedures.
  • Answer telephones, direct calls, and take messages in Epic, ensuring efficient communication.
  • Enhance co-worker satisfaction by being a self-motivated, positive communicator, and team player.
  • Participate in departmental QA, utilizing system work queues to minimize errors and improve processes.
  • Effectively precept new co-workers and provide guidance as needed.
  • Respond to patient messages in the two-way texting platform and answer clinic and provider in-basket messages.
  • Work clinic cancellation, no-show, and recall worklists.
  • Perform other administrative tasks as needed.
Requirements
  • High School Diploma or GED required.
  • Three (3) years of customer service and/or clerical experience required.
  • Knowledge of healthcare industry practices and procedures preferred.
Work Environment

This is a remote work opportunity with a standard 40-hour workweek. The successful candidate will be eligible to work from home in one of the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

UNC Health is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $18.20 - $25.86 per hour, with pay offers determined by experience and internal equity.



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