Technical Service Coordinator

4 days ago


Knoxville, Tennessee, United States BRAMCO GROUP Full time
Job Title: Technical Service Assistant

Join the Bramco Group team as a Technical Service Assistant and play a vital role in the success of our service department. As a key member of our team, you will assist the Service Manager in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining a high level of technical expertise.

Key Responsibilities:
  • Review technician reports daily for accuracy and completeness.
  • Prepare and send work orders to facilitate electronic data entry.
  • Manage the service truck inspections and crane inspections, maintaining accurate records.
  • Assist in handling customer calls, taking messages, and gathering information.
  • Provide technical information to customers regarding equipment status and maintenance.
  • Assist in scheduling and dispatching jobs for technicians, as needed.
  • Enter data to create repair estimates for jobs and PMs.
  • Perform other duties as needed to support the service department and branch.
Requirements:
  • High School Diploma or Equivalent, with college coursework a plus.
  • 2+ years of experience in the Heavy Equipment Industry or comparable.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft programs and diagnostic tools.
  • Good working knowledge of equipment operations and mechanical functions.
  • Ability to work with limited supervision and be a self-starter.
  • Strong organizational skills and ability to multitask.
  • Team player with excellent customer relations skills.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading company in the heavy equipment industry.


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