Client Services Representative in Healthcare

2 weeks ago


Oklahoma City, Oklahoma, United States Better Health Group Full time
Overview

At Better Health Group, our mission is to promote Better Health and our passion lies in assisting others.

What Drives You?

• Are you seeking a professional opportunity that fosters personal and career growth?

• Do you have a genuine desire to help others achieve Better Health?

• Are you prepared to become part of a dynamic team that shares your values?

Why Become a Part of Our Team : At Better Health Group, our dedication, enthusiasm, and culture distinguish us from the rest. Our Team Members contribute positively every day, supporting our healthcare providers and payors by ensuring they have the essential tools and resources to deliver exceptional healthcare experiences for our patients. We not only speak about our values but actively embody them. Join a team that aligns with your passion and purpose at Better Health Group.

Key Responsibilities

Position Objective: Are you eager to make a daily impact? You will often be the first point of contact for patients in need. Utilizing profound empathy and active listening skills, you will collect and confirm demographic information, tactfully inquire to identify the patient's needs, and accurately document the interaction, escalating issues to the appropriate clinic when necessary.

Responsibilities Include:
Respond to incoming calls in a healthcare contact center, providing support to our community seniors. Collect and confirm demographic details using standard software and systems. Employ problem-solving skills and tools to identify immediate caller needs, including potential crisis situations, and direct calls to the appropriate resources as per standard operating procedures. Document all call details in accordance with approved operating protocols. Utilize effective verbal communication strategies to elicit information, instill confidence in callers, and provide reassurance. Accurately assess the caller's concerns and document them as per protocol. Meet quality assurance standards and other key performance metrics, including punctuality and attendance. Required Skills and Qualifications:
High school diploma or equivalent; 2+ years of customer service experience, preferably in a healthcare call center setting. Proficient in active listening, empathy, professionalism, and problem-solving, with a focus on first-call resolution and customer value. Familiarity with Google Suite applications. Experience in data entry and call documentation. Strong verbal and written communication skills. Knowledge of medical terminology is preferred. Key Attributes:
Possesses a positive work ethic that inspires others and exemplifies core values. A collaborative team player who contributes valuable insights and can be relied upon to fulfill commitments. Capable of navigating challenges with enthusiasm and dedication within the Better Health environment. Focused and driven, defining success in terms of goal completion. Demonstrated ability to handle sensitive data with confidentiality. Ability to work cross-functionally with various teams and independently with minimal supervision. Excellent organizational, time-management, and multitasking skills with a keen attention to detail. Strong interpersonal and presentation skills. Proficient in critical thinking and problem-solving. Results-oriented with an emphasis on quality execution and delivery. Appreciation for cultural diversity and sensitivity towards the target patient population. We provide a comprehensive compensation and benefits package: Medical, dental, vision, disability, and life insurance. 401k plan with employer matching. Paid time off. Paid holidays.

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