Client Service Associate

1 week ago


Oklahoma City, Oklahoma, United States Enterprise Rent-a-Car Group Full time
Position Overview:
As a Customer Experience Representative, you will be the first point of contact for our clients, ensuring a welcoming and professional atmosphere.


Your primary responsibilities will include delivering exceptional customer service by effectively communicating rental agreements, vehicle features, and additional services available to our clients. This includes offering optional protection plans, upgrades, fuel choices, and extra equipment.

Key Responsibilities:
  • Assist customers with directions, local information, and service details.
  • Handle incoming inquiries regarding reservations, pricing, and general information, providing accurate responses and solutions.
  • Make outbound calls for follow-ups and other assigned tasks.
  • Evaluate the condition of vehicles upon their return.
  • Report any customer-related issues to management promptly.
  • Notify management of vehicle issues and necessary maintenance.
  • Engage in continuous learning and skill development through on-the-job training and company-sponsored programs.
Qualifications:
To be considered for this role, candidates must meet the following criteria:
  • Minimum age of 18 years.
  • High School Diploma or G.E.D. is required.
  • At least 2 years of experience in customer service or sales within retail, guest services, or administrative roles.
  • A valid driver's license is mandatory.
  • No more than 2 moving violations or at-fault accidents in the last 3 years.
  • No drug or alcohol-related offenses on driving record in the past 5 years.
  • Authorization to work in the United States without requiring sponsorship.


Enterprise Rent-a-Car Group is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.



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