Vice President of Mortgage Operations

2 weeks ago


Wichita Falls, Texas, United States Union State Bank Full time
Benefits:
  • Disability Insurance
  • Life Insurance
  • ESOP
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Position Title: Director of Mortgage Production
Reports To: President/CEO
Status: Salary; Exempt

Position Overview: The Director of Mortgage Production is tasked with managing all facets of mortgage loan generation and operational activities. This role demands an experienced mortgage expert with established leadership capabilities, comprehensive knowledge of lending regulations, and a successful history of achieving results in a dynamic environment. The ideal candidate will exhibit strategic thinking, exceptional communication skills, and a proactive approach to problem-solving, capable of inspiring and guiding a team towards success.

Key Responsibilities:
  • Formulate and execute strategic initiatives aimed at achieving mortgage loan production objectives, revenue goals, and market growth.
  • Recruit, develop, lead, and oversee the mortgage lending production team, offering mentorship, coaching, and support to ensure high performance and accountability.
  • Supervise the mortgage processing and servicing operations, providing direction and support to the Director of Mortgage Processing and Servicing.
  • Build and maintain robust relationships with internal stakeholders to align lending strategies with broader business goals.
  • Collaborate with marketing and business development teams to pinpoint growth opportunities, devise marketing strategies, and enhance brand recognition in the mortgage lending sector.
  • Stay informed on industry trends, regulatory updates, and competitive dynamics to foresee challenges and opportunities, adjusting lending strategies as necessary.
  • Ensure adherence to all relevant laws, regulations, and company policies governing mortgage lending practices, including Fair Lending, RESPA, TILA, and HMDA.
  • Implement best practices and process enhancements to improve operational efficiency, streamline workflows, and elevate the customer experience.
  • Accountable for the overall performance of the single-family mortgage function, relevant compliance and credit metrics, and associated outcomes. Analyze production data, performance metrics, and key performance indicators (KPIs) to monitor progress, identify improvement areas, and drive ongoing performance enhancement.
  • Encourage a culture of collaboration, innovation, and excellence within the mortgage lending production and operations team, fostering professional development and career advancement opportunities for team members.
  • Represent the organization at industry events, conferences, and networking opportunities to promote mortgage lending products and services and cultivate strategic partnerships.
  • Perform additional duties as assigned.
Supervisor Responsibilities: Oversees the Manager of Loan Processing and Servicing

Education and Experience Requirements: Bachelor's degree in Business, Finance, or a related field; Minimum of 5-10 years of progressive experience in mortgage lending and operations, including at least 3-5 years in a leadership capacity. Familiarity with LaserPro and Encompass is preferred. Experience with Fannie Mae DU, UCD & UCDP is also preferred. A valid Driver's License is required.

Specific Skills Required: Strong written and verbal communication skills for effective interaction with internal and external stakeholders. High attention to detail and accuracy with the ability to manage multiple tasks and meet deadlines. Proficient in problem identification and resolution. Excellent organizational and time management skills. Ability to collaborate with all organizational levels. Basic computer proficiency, including Microsoft and Adobe products. Capable of handling confidential information and representing the organization positively.

Competencies: Customer/Client focus, leadership presence, problem-solving, approachability, critical and strategic thinking, and decision-making.

System Access: Fiserv Precision, Encompass, LaserPro, Adobe, Microsoft Office Suite, etc.

Equipment Used: Office equipment including computer, multi-line phone system, multi-function unit, etc.

Working Conditions: Work is conducted in an office setting. Prolonged sitting (90%) and occasional physical exertion (less than 10% of the time) to manually move, lift, carry, or push heavy objects or materials weighing up to 50 pounds; Continuous and repetitive use of arms and hands below shoulder level for computer tasks; This position requires the individual to perform standard office activities including, but not limited to, lifting, filing, retrieving, and operating office equipment. Frequent travel for meetings may be necessary.

This job description outlines the general nature and level of work performed by the employee assigned to this position. Responsibilities and duties described are essential functions of the job. This description does not imply that these are the only duties and responsibilities assigned to the role. The employee may be required to perform other job-related tasks as requested by their supervisor. All requirements are subject to change over time, at the discretion of the supervisor, and may be modified to reasonably accommodate individuals with disabilities.

Union State Bank is an equal opportunity employer.

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