Customer Success Manager

1 week ago


Los Angeles, California, United States Gorgias Full time
About Our Customer Success Team

Gorgias is a leading customer experience platform that empowers e-commerce businesses to grow through AI-powered customer service. Our Customer Success team plays a vital role in ensuring our clients derive maximum value from our platform, fostering long-term relationships and driving success in their customer service operations.

Key Responsibilities
  • Manage a portfolio of top e-commerce brands at Gorgias, handling a significant book of business and driving growth through strategic account management.
  • Build and maintain strong relationships with clients to reduce churn and contraction, and drive expansion across a portfolio exceeding $5 million ARR.
  • Apply domain and technical knowledge of the Gorgias platform, best practices, and customer insights to remove barriers and lead key resources to support the customer's success.
Requirements
  • Over 7 years of relevant work experience in customer success, strategic account management, or strategic consulting roles, with a mandatory background in SaaS.
  • Proven track record of driving expansion and churn mitigation across a portfolio exceeding $5 million ARR.
  • Extensive experience engaging with various customer stakeholders, including technical and business executive leadership teams.
What We Offer
  • Competitive compensation package, including a monthly lunch stipend of $300 and up to $2000 of learning material and wellness support per year.
  • Comprehensive health insurance with up to 100% of premiums paid for employees, and a retirement plan with 100% company match.
  • Flexible work arrangements, including a 5-week vacation and paid sick leave, as well as up to $700 to set up your workstation at home.


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