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Healthcare Support Specialist

2 months ago

Salt Lake, Utah, United States Serenity Healthcare Full time
Position Overview

Healthcare Support Specialist

Serenity Healthcare is on the lookout for a dedicated Healthcare Support Specialist to join our clinical support team, committed to empowering our patients to reclaim their lives. In this role, you will be instrumental in assisting patients to qualify for essential treatments and helping them comprehend the advantages of Serenity's healthcare solutions. The ideal candidate will possess a background in customer service and excel in a dynamic, results-oriented environment.

Important Consideration: This position involves working with individuals experiencing severe emotional distress, including suicidal tendencies and trauma-related conditions, which may be challenging for some individuals.

Benefits Offered

  • Flexible work schedule with 13-hour shifts
  • Paid Time Off and recognized Holidays
  • Comprehensive Medical, Dental, & Vision Insurance (with 90% of costs covered)
  • Opportunities for Career Growth
  • Chance to make a meaningful impact

Key Responsibilities

  • Serve as a key intermediary between patients and their healthcare providers.
  • Provide an exceptional in-person experience for patients at our facilities.
  • Aid patients in navigating their treatment choices.
  • Engage with members to collect relevant information regarding their current symptoms, mental health conditions, and medication history.

Qualifications We Seek

  • High School Diploma or equivalent
  • Minimum of 2 years of full-time experience in a customer service role
  • Strong communication and interpersonal skills
  • Excellent analytical and problem-solving capabilities

About Serenity Healthcare

At Serenity Healthcare, we have successfully assisted countless patients in regaining control of their lives through our specialized clinical expertise and state-of-the-art healthcare technology. Our philosophy revolves around offering alternative treatment options and addressing the holistic needs of individuals, fostering an environment of positivity, support, and healing in an outpatient context. We believe in the importance of mental health as a crucial aspect of overall well-being.

Discover More About Us

  • Learn about Serenity Healthcare
  • Explore the Services We Provide
  • Hear from Our Patients

We invite you to consider this rewarding opportunity to contribute to our mission.