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Customer Service Manager

2 months ago

Toledo, Ohio, United States Barnes & Noble Education, Inc. Full time

Job Summary:

Barnes & Noble Education, Inc. is seeking a highly motivated and customer-focused Retail Operations Supervisor to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading a team of sales associates, and ensuring the smooth operation of our retail store.

Key Responsibilities:

  • Provide outstanding customer service to our customers, responding to their needs and resolving any issues in a timely and professional manner.
  • Lead and motivate a team of sales associates, providing guidance and coaching to ensure they are meeting their sales and customer service goals.
  • Assist with the daily operation of the store, including opening and closing procedures, inventory management, and visual merchandising.
  • Help to maintain a safe and secure shopping environment, adhering to company policies and procedures.
  • Assist with the training and development of sales associates, ensuring they have the skills and knowledge needed to provide excellent customer service.
  • Collaborate with the management team to achieve sales and customer service goals, identifying areas for improvement and implementing strategies to drive results.

Requirements:

  • 2+ years of experience in a retail or customer service environment.
  • Excellent customer service and communication skills.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic reading, writing, and accounting skills.
  • High school diploma or equivalent preferred.

Physical Demands:

  • Frequent movement within the store to access various departments, areas, and/or products.
  • Ability to remain in a stationary position for extended periods.
  • Frequent lifting.
  • Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

COVID-19 Considerations:

Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.