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Customer Service Representative

1 month ago

Toledo, Ohio, United States Donatech Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Donatech. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, identifying opportunities to drive sales growth, and collaborating with internal stakeholders to ensure seamless customer experiences.

Key Responsibilities
  • Provide timely and effective support to customers through various communication channels
  • Identify and capitalize on sales opportunities to drive revenue growth
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Develop and maintain strong relationships with customers to ensure their long-term success
  • Stay up-to-date with company policies, procedures, and product offerings to provide accurate and informed support
Requirements
  • High school degree; Associate's or Bachelor's degree preferred
  • Previous experience in a fast-paced customer service environment, preferably in the building materials industry
  • Strong communication and problem-solving skills, with the ability to work effectively in a team environment
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook
  • Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results
Preferred Qualifications
  • SAP experience
  • Knowledge of supply chain management principles and practices
  • Fluency in multiple languages, with a focus on English
What We Offer

As a valued member of our team, you will have access to ongoing training and development opportunities, a competitive salary and benefits package, and the chance to work with a dynamic and customer-focused organization.