Service Appointment Coordinator

4 weeks ago


Abilene, Texas, United States Lawrence Hall Chevrolet Buick GMC Full time

At Lawrence Hall Chevrolet Buick GMC, we pride ourselves on providing exceptional customer service and a positive work environment. As a Service Appointment Coordinator, you will play a crucial role in ensuring our customers receive the best possible experience.

Responsibilities:
  • Schedule service appointments and communicate with customers to confirm their appointments.
  • Actively listen to customers, addressing their questions and concerns in a timely and professional manner.
  • Respond promptly to customer inquiries, whether through phone calls, online scheduling, or live chat.
  • Provide maintenance recommendations to customers based on their vehicle's needs.
  • Confirm scheduled and missed appointments to ensure seamless service delivery.
Qualifications:
  • Strong computer skills, including proficiency in Outlook, Excel, and Word.
  • Excellent customer service background and strong verbal and written communication skills.
  • Punctual, reliable, and eager to improve, with a clean driving record and valid driver's license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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