Helpdesk Support Specialist
1 week ago
Job Summary
Vinfen is seeking a skilled Helpdesk Associate to join our IT team. As a Helpdesk Associate, you will provide entry-level help desk support to Vinfen end-users and internal IT functions. Your responsibilities will include data entry, verification of system jobs and processes, and administrative tasks as needed for the IT Department.
About the Role
This is an exciting opportunity to work with a leading nonprofit human services organization that transforms lives. As a Helpdesk Associate, you will be part of a dynamic team that supports thousands of adolescents and adults with psychiatric, developmental, and behavioral disabilities.
Responsibilities
- Provide help desk support to Vinfen end-users and internal IT functions
- Perform data entry and verification of system jobs and processes
- Assist with administrative tasks as needed for the IT Department
- Work collaboratively with the IT team to resolve technical issues
Requirements
- An associate's degree in information systems, database management, or a related field is preferred, but experience may substitute for education
- 2-3 years of related experience
- All applicants must be at least 21 years of age and have a current, valid US driver's license for at least one year
- All candidates must be able to successfully pass a CORI, reference, multi-state background, and driving record check
Why Vinfen?
We offer a comprehensive benefits package, including medical, dental, and vision insurance, 15 days of vacation, 12 paid holidays, 10 sick days, and 3 personal days per year. We also provide education assistance, tuition remission programs, and innovative student loan payment programs.
About Vinfen
Vinfen is a leading nonprofit human services organization that has been transforming lives for over 40 years. We support thousands of adolescents and adults with psychiatric, developmental, and behavioral disabilities at over 200 sites with over 3,000 employees in eastern Massachusetts and Connecticut.
Equal Opportunity Employer
Vinfen is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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