Front Office Supervisor

2 weeks ago

San Francisco, California, United States Sage Hospitality Full time
Job Title: Front Office Supervisor

Company: Sage Hospitality

Job Type: Full-time

Location: San Francisco

About Us: Hotel Zeppelin is a vibrant and vivacious hub that celebrates San Francisco's counterculture, with a cheeky take on hospitality. We're passionate about creating excellence in everything we do and empowering our employees to make positive impacts on the communities we serve.

Job Summary:

We're seeking an experienced Front Office Supervisor to join our team in serving guests with creativity and passion. As a key member of our front office team, you'll be responsible for supervising front office staff, ensuring an efficient operation, and providing excellent results for our customers.

Responsibilities:
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to guests.
  • Train, direct the work of, resolve issues/problems, and coach and counsel front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, and problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service.
  • Complete established check-in procedures for arriving guests and facilitate guest departure to close the guest account and make the room available for the next guest.
  • Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate and proper cash handling methods and established procedures.
  • Courteously and accurately answer inquiries from potential guests and accept hotel reservations, using suggestive selling techniques to sell room nights and increase occupancy and revenue.
  • Maintain good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the telephone.
  • Operate the PBX equipment, including assisting outgoing calls, scheduling and setting wake-up calls, and paging guests.
  • Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.
Qualifications:
  • High school education or equivalent experience.
  • 1 or more full years of employment experience in a related position with this company or other organization(s).
  • Requires understanding of all hotel front office procedures.
  • Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
  • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
  • Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
  • Requires supervision/management skills.
  • Ability to communicate information and hotel services to management and guests. Second language may be required.
  • Must be able to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing.
Benefits:
  • Medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance.
  • Paid time off for vacation, sick time, and holidays.
  • Eligible to participate in the Company's 401(k) program with employer matching.
  • Employee Assistance Program.
  • Tuition Reimbursement.
  • Great discounts on Hotels, Restaurants, and much more.
  • Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
Salary:

USD $31.16 - USD $31.16 /Hr.

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