Front Office Supervisor

4 days ago


San Diego, California, United States Montage International Full time
Job Summary

The Front Office Supervisor is a key member of the hotel team, responsible for ensuring seamless guest experiences and efficient operations. This role requires a strong leader who can motivate and guide a team to deliver exceptional service and drive revenue growth.

Key Responsibilities
  • Assist the Director of Front Office in managing day-to-day operations, including guest reception, guest services, reservations, and concierge.
  • Oversee the arrival and departure experience, ensuring guests' expectations are consistently exceeded.
  • Develop and implement strategies to enhance profit and flow-through, working closely with the hotel's revenue management team.
  • Review daily financial and labor reports, providing insights to optimize operations and achieve annual budget and forecasts.
  • Collaborate with the training team to develop and execute departmental training programs, ensuring associates are equipped to deliver exceptional service.
  • Manage associate engagement, scheduling, payroll, counseling, and quarterly department meetings to foster a positive and productive work environment.
  • Support the hotel's life-safety systems and be prepared to respond to emergency situations.
Requirements
  • Bachelor's Degree required.
  • Minimum of four (4) years' experience in customer service, with two (2) to three (3) years of hotel supervisory experience.
  • Advanced skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook, with daily use of nearly all programs.
  • Luxury hotel experience strongly preferred.
  • Knowledge and experience in using Birchstreet, HotSOS, and Rex preferred.
Physical Requirements

This role requires standing and walking for extended periods, with the ability to lift up to 25 lbs. and push/pull carts and equipment weighing up to 250 lbs. occasionally.

The pay scale for Front Office Supervisor is $24.00.

Montage International is an equal opportunity employer and maintains a drug-free workplace, performing pre-employment substance abuse testing.



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