Parking and Porter Services

7 days ago


Fredericksburg, Virginia, United States The Publisher Hotel, Fredericksburg, VA Full time
Job Summary

We are seeking a highly skilled and courteous Valet Attendant to join our team at The Publisher Hotel in Fredericksburg, VA. As a Valet Attendant, you will be responsible for providing exceptional service to our guests by parking and retrieving their vehicles in a safe and efficient manner.

Key Responsibilities
  • Park and retrieve customer vehicles in specified areas in a safe and efficient manner.
  • Assist guests with luggage and other requests in a timely and courteous manner.
  • Provide accurate and timely documentation of vehicle checks, vehicle damage, and other conditions prior to service.
  • Respond to guest needs by promptly delivering laundry, newspapers, iron & ironing board, additional linens, etc., in person.
  • Communicate hotel vehicle maintenance needs to Engineering in a timely manner and follow up on completion.
  • Obey all traffic and driving regulations.
  • Remain on scheduled route at all times.
  • Ensure safety of all passengers and their belongings.
  • Complete transportation log.
  • Keeps abreast of local activities and the area's establishments in order to answer questions, recommend and give directions.
  • Maintain a friendly, cheerful and courteous demeanor at all times.
  • Perform other duties as assigned, requested or deemed necessary by management.
Requirements
  • High School diploma /Secondary qualification or equivalent.
  • Experience with hotel operations and customer service.
  • Must have vision ability see objects and people at a distance.
  • Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages.
  • Must have upper body strength to continually lift and carry up to 65lbs throughout the hotel during entire shift.
  • Must be able to communicate verbally and understand and follow verbal instruction.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems.
Benefits
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program


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