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Patient Financial Services Representative
2 months ago
Cedars-Sinai is seeking a highly skilled Financial Care Specialist I to join our Patient Financial Services team. As a key member of our revenue cycle team, you will be responsible for providing exceptional customer service to patients, insurance companies, and other authorized third-party inquiries.
Key Responsibilities:
- Provide patient relations support to Patient Financial Services, performing duties which include identifying, analyzing, resolving and responding to customer inquiries, concerns and issues.
- Follow up on accounts to ensure payment and resolution, working independently and utilizing strong customer service skills to deescalate issues quickly.
- Apply detailed knowledge of and follow all hospital and department policies, procedures, and guidelines.
- Demonstrate detailed knowledge of Cedars-Sinai's core patient accounting systems and/or department specific systems and use them effectively and efficiently.
- Effectively monitor assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner.
- Adhere to documentation standards of the department, accurately using activity codes and maintaining clear and concise notes.
- Complete all necessary research and account follow-up activities to resolve inquiries and/or customer complaints.
- Negotiate and document payment plans within established policies.
- Achieve timely and accurate account collection for hospital and professional services.
- Responsible for initiating collection calls to patients and insurance companies to collect on unresolved accounts.
- Share knowledge, time, and expertise to assist other members of the team.
- Ensure practices and procedures are inclusive of interpersonal and cultural diversity.
Requirements:
A minimum of 1 year of hospital billing or professional billing and/or Collection experience with customer service and call center experience required.
High School Diploma/GED required. Associate's degree in business administration or a related major or college level courses in finance, business, or health insurance preferred.
Why Work at Cedars-SinaiCedars-Sinai is an outstanding employer that offers an excellent benefit package and competitive compensation. Our accomplished staff reflects the culturally and ethnically diverse community we serve, creating a dynamic, inclusive environment that fuels innovation.