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Startup Operations Coordinator

1 month ago

Louisville, Kentucky, United States Swell Health Full time
About the Role

We are seeking a highly motivated and detail-oriented Operations Coordinator to join our team at Swell Health. As a key member of our operations team, you will play a critical role in scaling our operations and ensuring the smooth delivery of our mental health services.

As an Operations Coordinator, you will be responsible for managing client operations, therapist operations, and general operations. This includes creating and tracking client surveys, submitting insurance billing, and maintaining SOP documentation. You will also support hackathons and other integrations within the local startup community, ensure regulatory compliance, and report on progress and issues proactively.

We are looking for someone who is ambitious, detail-oriented, and has aspirations of moving into an operations leadership role. You will have access to regular mentorship from high-performing leaders and hands-on experience with scaling operations.

About You
  • You are passionate about improving mental health and share Swell Health's vision of making a meaningful impact in people's lives.
  • You thrive in a highly accountable and visible environment, where everyone is responsible for meeting deadlines and moving the company forward.
  • You take initiative and lead the fix when you see a problem.
  • You are willing to challenge norms and ask how things can be improved to better the status quo.
  • You have a high EQ and work well with others, being a clear, proactive, and respectful communicator.
  • You are ready to be all in on shaping the future at Swell Health, contributing to discussions around how we work, how we get better, and how we right the ship when we take a wrong direction.
Benefits
  • Equity ownership in Swell Health
  • Medical, dental, and vision benefits
  • 11 company-wide observed holidays and 1 floating personal holiday
  • 3 weeks paid time off
  • Opportunity for direct 1:1 mentorship from the CEO/a former ops leader
  • Opportunity to define a set career path with measurable milestones to move up into a leadership role at Swell Health over time
What You'll Do Here

This role will wear many hats, and the ideal candidate can create structure around these responsibilities and a daily schedule that is sustainable as we scale. You will have the flexibility to work remotely for 12 days per week after the initial onboarding period.

We foster a collaborative, transparent, and feedback-driven culture where everyone's voice matters, everyone participates, and we create an environment where everyone can bring their authentic self to work.